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False claims against hotels

Hotels in several tourist resorts in Spain are receiving complaints from tourists who claim to have been food poisoning during their holiday in Spain.

Benidorm. Photo: Wikimedia Commons

Benidorm. Photo: Wikimedia Commons

A group of British lawyers are behind a number of such claims on the Costa Blanca. The Benidorm Hotel Association (Hosbec) has asked the Spanish ambassador to the UK to submit a formal complaint to the British government.

Tourists are approached on the streets or through social media where they are told about the possibilities of obtaining a compensation. Those who are willing to make a formal complaint about food poisoning or injury could obtain about € 500 in compensation, while the lawyers in turn demand the attorneys’ fees in the excess of € 5,000.

While hotels previously have only received a few complaints of this type per year, this year some hotels have been involved in more than 200 such legal claims. The legal clains ar usually sent to the tour operators who in turn pass their costs for the legal claims directly on to the hotels. In many cases the tour operators are not even checking if the claims are real, since they have nothing to lose.

Also on the Balearic Islands and the Canary Islands there is an increase in such false claims. The newspaper Maspalomas Ahora writes that this problem most common in Tenerife, but it also has spread to Gran Canaria.

The Spanish government’s delegate in the Canary Islands, Enrique Hernández Bento, Canarian hotel and restaurant associations and the police in the Canary Islands discussed the issue at a meeting this week, according to Europa Press.

These claims are usually made against all-inclusive hotels. On Gran Canaria there are even vans looking similar to ambulances in tourist areas encouraging tourists to get in touch to make formal claims after food poisoning.

Puerto de la Cruz, Tenerife. Photo: Wikipedia

Puerto de la Cruz, Tenerife. Photo: Wikipedia


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